Due to the ongoing Coronavirus COVID-19 pandemic, we wanted to reassure future guests that our team is working extremely hard to develop fair policies in line with government guidelines. It is important to us that you feel safe during your holiday stay and we want to reassure you that we are following the latest hygiene and safety routines, at our accommodation, during transport, at food service and during our activities.
You can read more about infection control and industry standards here: https://www.visitnorway.no/planlegg-reisen/tryggere-norgesferie/
We are trying to be as flexible as we can so it can be easy for you to travel safely and securely to our accommodation and activities however, we are aware that the situation can change quickly.
If you have to cancel or change your travel plans due to Covid-19:
We recommend that you have a valid travel insurance, so that your insurance company can refund you if you have to cancel due to the Corona Pandemic situation. This includes if you must be quarantined because you are ill, have been tested for the coronavirus and are waiting for a test result or have been diagnosed with a Covid 19 (Corona) infection.
Our Current Corona Cancellation Policy
In line with our current terms and conditions https://www.lyngen.com/faq/terms-and-conditions/ We are aware that at the moment people are concerned about travelling and may not want to “risk” making bookings. If you must cancel your booking due to travel restrictions we may at our discretion and in some circumstances offer guests the opportunity to move their booking to a future date up to 18 months in the future. This will depend on availability and in line with other policies and terms and conditions of the reservation. If you change your dates and the property/activity has availability there may be a difference in price (higher or lower). This may be due to seasonality or different rates on weekdays versus weekends. If the rates are higher, you will have to pay the difference between the original price and the price for your new dates. If they are lower, the price difference will be reflected in your booking.
Please be aware that you are only eligible for a change in your booking if a FULL COMPULSORY travel ban is actioned by either the Norwegian government or the government of your departure country to Norway, meaning you are not allowed to travel to Norway. Proof of a travel ban will be required before changes are processed. We are unable offer full refunds outside of our normal terms and conditions.
If you need to cancel or change your booking, please contact email@example.com. All requests must be put in writing.
If you need advice or have questions about how to deal with the coronavirus (COVID-19) in Norway, you will find updated information on the National Institute of Public Health’s website and the Government.
Read our terms and conditions here: https://www.lyngen.com/faq/terms-and-conditions/
Currently the following rules apply in Norway:
At this challenging time for everyone, we’d like to thank you all for your continued support, patience and understanding.